Privacy Policy

Who We Are

This privacy notice applies to Accident Claims Scotland. The website is operated by Ola Consultants Ltd, which is the data controller for information submitted through this website. Data-protection enquiries can be sent to [email protected].

Ola Consultants Ltd is not presented on this website as a firm of solicitors. Submitting an enquiry does not create a solicitor-client relationship.

What Data We Collect

When you submit an enquiry through our website, we collect:

• Your name
• Contact details — phone number, email address
• Your postcode
• Details of your accident or injury
• Any other information you choose to provide

Our infrastructure providers may also process limited technical information, including IP address, browser information and security logs, when an enquiry is submitted.

How We Use Your Data

We use your personal data to:

• Respond to your enquiry and make an initial assessment of the information supplied
• Contact you about the enquiry and, where appropriate, discuss its onward handling
• Comply with legal obligations

We do not sell your personal data to third parties. We do not share your data with marketing companies.

Enquiry Delivery Providers

Enquiries are processed through Cloudflare, which hosts and protects the website, and Resend, which delivers the enquiry by email to Ola Consultants Ltd. These providers act as data processors for this delivery. Their processing may involve infrastructure outside the United Kingdom, subject to the contractual safeguards made available by those providers.

Do not upload or include medical records, identity documents or other highly sensitive documents in the initial enquiry form.

Legal Basis for Processing

We process your data on the basis of:

• Your consent — for initial enquiries
• Steps requested before entering a contract, where applicable
• Legal obligation — where required by law or regulatory requirements

Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected, including responding to the enquiry, maintaining appropriate records and meeting applicable legal obligations. Information that is not required will be deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact Ola Consultants Ltd at [email protected].

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Data controller: Ola Consultants Ltd
Email: [email protected]