Complaints Procedure

Raise a Concern About This Website

Accident Claims Scotland currently publishes general information and does not identify itself as a regulated legal practice. If you believe that content is inaccurate, inaccessible or misleading, use the contact details published on the contact page once verified details are available.

What to Include

Identify the page, explain the concern and describe any correction or accessibility support requested. Do not include unnecessary medical or other sensitive personal information.

Complaints About a Legal Provider

If you have instructed a solicitor or another legal provider, use that provider's own complaints procedure. Its engagement letter should identify the regulated entity and explain any right to refer an unresolved complaint to the appropriate independent body.